Market Research
Captures feedback in the moment — with the nuance, emotion, and follow-up that forms never could. Real-time intelligence, not recall-biased data.
Event Pulse
At a major motorsport event, more than 400 callers shared gate and venue feedback in real time — as the experience was happening, not hours later. The AI followed up on every low score with a probing question. Themes were identified across all callers before the main event started. Operations had actionable data while the field team could still act on it.
Performance
< 5 min
Time to Insight
Themes surface as calls come in, not after the event ends
2–5 min
Response Depth
Richer than a survey, faster than a focus group
Unlimited
Concurrent Callers
Handle event-scale volume at peak without bottlenecks
Structured
Output
JSON or CSV, tagged by sentiment, topic, and NPS score
Capabilities
No recall bias. Callers share feedback while the experience is still happening — at the gate, on the shuttle, in the lobby. Not days later when the memory has softened.
Hundreds of calls. The AI transcribes, categorizes sentiment, and surfaces themes instantly. No human listening queue, no overnight turnaround.
Ask the score. When it's a 6, the AI asks why — and keeps probing until it has the reason. Recorded reasoning, automatically, at scale.
Cross-reference the caller against your CRM before they speak. Personalized follow-up questions. Returning caller recognition. Context-aware probing.
When sentiment drops below threshold, the AI acts — Slack alerts, SMS vouchers, maintenance tickets. Not just data collection. Operational response.
Every call exports as JSON or CSV, tagged by sentiment, topic, and NPS score. Dashboard-ready or client-deliverable from the first call.
Industries
Use Cases
Event Pulse
Callers share feedback at the shuttle, at the gate, in real time. The AI follows up: "You mentioned the shuttle was late — was that at the Calverton lot or the Train Station?" Sentiment tagged before the call ends. Themes identified across hundreds of callers before the race starts.
Hospitality
The AI prompts for specific metrics: "On a scale of 1–10, how was the lobby atmosphere? Tell me why." Structured output before the guest reaches their room. Unstructured voice becomes a data table automatically.
Hyper-Local
A local area code number captures resident or visitor feedback on events, construction, or tourism impact. Themes identified across hundreds of callers instantly. The city knows what the neighborhood thinks before the next council meeting.
Your Study
Call the concierge. Describe your methodology, your audience, and what you need to learn. We'll scope it and start building on the call.
Package AI voice research as a premium product for your clients. White-label hotlines, per-project deployments, and deliverable-ready output. Your clients get real-time qualitative data at scale. You get a new revenue line.
Custom Development
Your research protocols, your output formats, your client deliverables. Call the concierge and describe your study. We'll scope it and start building on the call.